FAQs

Who makes our jewelry?
We hand make every single piece of our jewelry in our own home based studio in  Round Rock, Texas. We are skilled artisans who love what we do and have many years of experience making jewelry. Each piece being made with extreme care and love.
What materials are your products made from?
We use only precious metals for our jewelry.
What is 14K Gold?
14K Gold means that the metal is made from 14 parts gold (58.3%) and 10 parts alloy (41.7%).  The alloys are made of many metals such as silver, copper and zinc, which makes the pure gold stronger and 14K gold has enough tensile strength to hold the diamonds and gemstones intact.
What are the components of 14K Gold?
We offer a choice of 5 colors of solid gold 
14K Yellow Gold is composed of gold, copper, silver and zinc
14K White Gold is composed of gold, copper, nickel and zinc
14K Rose Gold is composed of gold, copper, silver and zinc
14K Green Gold is composed of gold, silver, copper and zinc
14K Peach Gold is composed of gold, copper, silver and zinc
Can I get 18K Gold?
Yes, contact us for more information.
What is .925 Sterling Silver?
Sterling Silver .925 is composed of: silver and copper
To make silver durable enough to use in jewelry, pure silver, which has .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%).  The copper is added to strengthen the silver, and the resulting product is referred to as .925 Sterling Silver (92.5).
Is the jewelry ever gold filled or plated?
No.
Is there any nickel in our jewelry?
NO NICKEL.  We do not use any nickel in our jewelry pieces.
Will our jewelry tarnish?
It depends on the metal.
Gold will never tarnish.|
Sterling Silver can tarnish if not properly stored and cared for.
We include a complimentary polishing cloth with each purchase to help retain its original beauty.
How do I store my jewelry?
When it’s not being worn, store it in the satin pouch we provided. To avoid scratches, each piece of jewelry should be stored separately and bracelets should always be stored flat.
How do I care for my jewelry?
Our jewelry has been designed and made to the highest quality of standards.  Proper maintenance will help preserve its original beauty and shine.  Take care to avoid exposing jewelry to substances containing ammonia, or bleach and remove your jewelry before swimming in chlorinated water or the ocean.  It’s always a good idea to put your jewelry on after you dress to avoid contact with perfumes or cosmetics.
How do I clean my jewelry?
14K Gold ~ most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner. Always rinse and blot dry with a soft cloth.  Never use creamy jewelry cleaners on gold as they make contain harsh abrasives that can scratch the surface of the jewelry.
Sterling Silver ~ exposure to air, dust or other elements, particularly those containing sulfur (well water) may cause sterling silver to tarnish more rapidly. When needed use the complimentary polishing cloth we included with your piece.
What does Free 5 year maintenance mean?
We offer a free maintenance program 5 years from purchase date.  Including cleaning and repairs due to normal wear. Customers are responsible for all shipping charges.Where is your jewelry sold?
Our jewelry is not available in stores.
Our jewelry is exclusively found here at Heart and Soul Jewelry.
Do you offer a wholesale option for your jewelry?
We do not offer wholesale pricing.
Are chains included in the price?
No, but we do offer a variety of chains. To complete your look, simply click on the link that reads purchase your chain here, located on each product page.
Can you do custom work?
Yes!  We specialize in custom designing.  Contact us at sgray53@gmail.com or call for a personalized creative chat at 512 350-5060.
Click on our “Cool Client Creations” link to view a gallery showcasing some of our clients exclusive custom jewelry.
How can I place an order?
For your convenience, orders can be placed 24/7 online at: www.HeartSoulJewelry.com
What hours of the day can I place an order?
For your convenience, orders can be placed 24/7 online at: www.HeartSoulJewelry.com
What forms of payment to you accept?
We accept all major credit cards, PayPal and GPay.
Can I purchase gift certificates?
Yes.  Contact us for details. www.HeartSoulJewelry.com
Do you provide gift wrapping options?
Each piece of jewelry purchased comes boxed and set in a satin traveling pouch. A complimentary polishing cloth is included to help retain its original beauty! For an additional charge of $3.00 we will be happy to include an appropriate gift bag and a personal note.  Purchase at check out.
Why do you want my email?
We offer those who sign up for our email list advanced notice of sales, discounts and sneak previews of new merchandise.
Can I apply more than one coupon to an order?
No, there is a one coupon per order limit.  After you enter your coupon code and the code has been applied to your order, the code box will disappear and you will not be able to apply any additional codes.  *Please note ~ coupons cannot be combined with any other offer.
What do you charge to ship in the U.S.?
FREE shipping in the U.S. – Domestic
USPS first class package – 3 business days – tracking included
Do you ship internationally?
We are happy to ship internationally, but please note that we declare the actual value on the customs form and we cannot guarantee a specific delivery time frame, as international orders have to go through customs.  *Please note we are not responsible for any additional fees or service charges incurred by customs or your chosen mail carrier.
USPS international prices will be calculated at check out.
From where is my order being shipped?
All orders are shipped from our studio located in Round Rock, Texas.
What are our return and exchange policies?
We want you to love your order! If it is not quite what you expected, we are happy to exchange it for a different item, or issue you a full refund within 30 days or store credit within 60 days of the ship date.
Your return must be undamaged and in its original condition.
Do I have to pay for shipping for my return?
Yes, customer is responsible for the return shipping charges.
How long does it take to get my jewelry?
Please give us 1 to 3 weeks to create your unique piece.
If you would like to request a special expedited rush order, please contact us at sgray53@gmail.com or call us at 512 350-5060.
Please note that shipping time is not included in this time frame and our timeline may be extended during peak seasons.
Explanations of our Trust Seals
FREE U.S. SHIPPING ~ FREE shipping in the U.S. – Domestic
USPS first class package – 3 business days – tracking included
100% HANDMADE ~ All our jewelry is designed and handmade by us in our studio
30 DAY MONEY BACK GUARENTEE ~ We want you to love your order! If it is not quite what you expected, we are happy to exchange it for a different item, or issue you a full refund within 30 days or store credit within 60 days of the ship date. Your return must be undamaged and in its original condition.
FREE 5 YEARS MAINTENANCE ~ We offer a free maintenance program 5 years from purchase date.  Including cleaning and repairs due to normal wear. Customers are responsible for all shipping charges.
100% GENUINE ~ Genuine solid gold and sterling silver jewelry ~ never gold plated or gold filled. Any other questions?
Contact us at sgray53@gmail.com or call us at 512 350-5060.

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